FAQs
How can I contact Augustus store?
You can email us at info@augustuspets.com where our customer service team will be happy to help you with whatever you need!
Can I change or cancel my order?
If you'd like to cancel your order, please do so within 48 hours. You can cancel through the link at the bottom of your order email or by clicking "View your order" in the same email. Need help? Feel free to email us!
If you are unhappy with the items that you have received, please contact customer service FIRST by sending an email to info@augustuspets.com.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX, Discover, Diners Club), Apple Pay, Bancontact, Meta Pay, Google Pay, iDeal, Shop Pay and PayPal payments.
When will my order be processed?
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
How long will it take to receive my order?
Your support means the world to us! Orders may take up to 2-4 weeks to reach you due to the high demand.
What if I don't receive my order?
If you don't receive your order within 30 days after shipping, you are eligible for a full refund.
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
What if the item(s) I received are defective/incorrect/damaged?
Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.